Technical Documentation Writer For All-Remote SaaS Company
Location: Wherever you are or want to be in the USA.
Are you a documentation writer with experience writing for a tech savy consumer? Is covering every feature and answering every question a goal that you cannot stop pursuing?
If so, please keep reading…
About the Role
The Technical Documentation Writer would be responsible for writing a variety of documentation about our products and services. This position is NOT a marketing role; you will be part of the Customer Success team creating documentation that betters our customers’ experience. While you will have a team around you, you are expected to be a self-starter who finds something to write about even when nothing is directly handed to you.
- At least 5 years experience regularly writing in the software or high-tech space
- Personally written a variety of documentation in the high-tech or software space
- Portfolio of sample writings
- Demonstrated ability to convey information in a concise and accurate manner
- Experience with B2B software products and services
- Experience writing about cloud-based products and services
Our Core Beliefs
Here are just some of our Core Beliefs:
We believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire. We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.
We believe that the best way we can acquire top talent is by being an amazing place to work. Work from home, travel with the team, and surround yourself with top tier people at Action Verb. Read about everything we’ve done to make working at Action Verb great.
We believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day.
About Action Verb
We build two Infrastructure-as-a-Service Platforms that empower organizations worldwide: BrickFTP, a hosted file sharing service for business, and Vae Platform, a collection of offerings in the hosting and eCommerce space.
Our company consists of 14 (and growing to 35 by the end of 2019) full time USA-based remote employees.
Our products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.
We’re Bootstrapped, Profitable, and Growing
Our success comes from building great products and services that are loved by our customers, and our growth comes from expanding and improving our products as quickly as we can.
We believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated technical people, and create an environment in which they thrive.
You Will Have Authority, Accountability, and Autonomy
At Action Verb, we follow a unique approach to management and company structure that draws inspiration from systems such as Holacracy and the unique approaches taken by Value and Google.
Our employees don’t have a single job description. Instead, you will fill many specific, focused roles that have very clear authority and accountabilities.
Some roles are big and some roles are small, but every role has a defined area of authority belonging exclusively to that role.
You will know your authority and accountabilities, and take action.
Roles are created, changed, and removed as our business grows, and the roles you fill as an employee will evolve over time.
We Are A Remote Company
You will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.
Every quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.
When we need to fill a role, we look for people with a track record of success filling a similar role.
We do not hire interns, junior staff, or anyone with less than 3 years of experience directly related to the role. As a result, you will relate to everyone here as a peer.
If these bullets describe your experience, please read on!
Salary, Pay, and Benefits
Action Verb offers competitive salaries based on experience combined with unparalleled flexibility and other benefits to secure top talent.
You’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. Go have fun. Don’t work all the time.
We will provide you a $2,500 signing bonus to purchase a new computer, desk, or anything else that would help build or refresh your home office.
We’ll update your salary annually based on your performance, as reviewed by your peers. Over the course of your career at Action Verb, your salary can grow by 2-3x if you are one of our highest performers.
We fully pay base plan health insurance premiums (exact plan details depend on your state of residence), and we’ll pick up the tab for 75% of your spouse or dependents if they wish to join your chosen plan. We want your family to be healthy.
Ready To Apply?
Working here isn’t for everyone, but if you think it might be for you and you have the required experience, please apply right here on this page.
We’d like you to write a cover letter specific to this position at Action Verb. Please make sure that it contains all of the following:
- How many words (rounded to the nearest thousand) of documentation have you written for a B2B technical audience?
- What is your methodology for strucuturing your documentaiton?
- On a Scale of 1 to 10, how well do you feel you can write for a highly technical audience of developers/coders?
You may also want to write about why this opportunity calls to you personally and why you see yourself as a good fit for Action Verb.